March 27, 2012
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10 steps to building a brand community that works

Ever since the first group of hunter-gatherers decided to build their huts closer together for mutual security and companionship, community building has been one of humanity’s most intrinsic and rewarding skills. But deciding where to pitch your tent can be … Continue reading

October 7, 2011
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Connecting on the move: getting mobile users to sign up for your newsletter

In my last post, I wrote about making your email newsletter sticky. Getting people onto your email list gives you the chance to take your engagement with them to a more personalized one-on-one level. In case you thought email was … Continue reading